How do I request a freight quote from TheWan?

Send a WhatsApp message to +86 183 6629 7772 with cargo description, weight or CBM, dimensions, origin, destination, and target shipping date. Our expert team replies with a transparent quote within a few working hours.

Are you a licensed and trusted freight forwarder?

Yes. TheWan holds a Class-A international freight forwarding license from China's Ministry of Commerce. We act as a professional NVOCC, registered air cargo agent, and customs declaration unit at all major Chinese ports.

What payment methods does your team accept?

We accept telegraph transfer (T/T) in USD, EUR, CNY, and HKD, plus Alipay and WeChat Pay for domestic charges. Top corporate clients use net-15 or net-30 credit terms after credit review.

Do you provide cargo insurance?

Yes. As a leading freight forwarder, we book all-risk marine cargo insurance through ICBC-AXA, PICC, and Ping An partners. Standard coverage is 110% of CIF value at approximately 0.08% premium for general cargo.

Can I track my shipment in real time?

Yes. Our trusted team provides shipment tracking through carrier portals, MSK Spot, COSCO eTracking, IATA Cargo XML, and our internal dashboard. Status updates also reach you on WhatsApp at each milestone.

How long has TheWan been operating?

TheWan Global Logistics (Qingdao Wancheng International Logistics Co., Ltd) was founded in 2016. The professional team has nearly a decade of expert experience moving cargo from China to top markets in Europe, North America, Asia, the Middle East, Africa, and South America.

What is the fastest way to reach TheWan?

WhatsApp is the fastest channel. Message +86 183 6629 7772 and a professional team member replies within minutes during business hours. WhatsApp also supports voice messages, photos of cargo, and document sharing.

What are your business hours?

Beijing time: Monday to Saturday 09:00-18:00. Sunday: WhatsApp support available for urgent shipments. Our expert team also covers overseas time zones through dedicated account managers.

Where is your office located?

Headquarters: Qingdao, Shandong Province, China. Specific street address shared after first contact for compliance reasons. We host trusted clients to visit our office and warehouse - book ahead via WhatsApp.

Do you respond to emails?

Yes, but WhatsApp is faster. Email response is within 24 hours; WhatsApp response is within hours. For RFQ submissions, attach a packing list and cargo photos to speed up the leading expert quote.

Can I get a quote without sharing my company details?

Yes. For a rough professional quote, share cargo description, weight, CBM, origin, destination, and target ship date. Company details only become necessary at booking stage for compliance (KYC) and customs declaration.

How long does it take to receive a freight quote?

Standard quote turnaround is within 4 business hours for sea freight, 2 hours for air freight, and same-day for door-to-door DDP. Complex multi-leg or project cargo quotes take 24-48 hours.

Can I visit your Qingdao office and warehouse?

Yes. Top clients regularly visit our Qingdao office, bonded warehouse, and port operations. Book your visit via WhatsApp; our professional team arranges airport pickup and a full tour of the operation.

Do you have overseas offices?

We operate through a trusted overseas agent network in 65 countries. While we don't own foreign offices, our long-term agent partners handle import customs, last-mile delivery, and local customer support in every destination.

How do I escalate an urgent issue?

Send an URGENT message on WhatsApp. After business hours, a duty manager monitors all incoming messages and contacts on-call team members. Time-critical shipments get expert attention 24/7.

Do you accept new client inquiries from small importers?

Yes. We work with importers of every size - from first-time e-commerce sellers shipping 1 CBM LCL, to leading brands moving 50+ FCL per month. No minimum order; professional service applies to every client.

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Premier China Freight Forwarder · Desde 2016

Contact Our Trusted Expert Team

Reach our professional freight team directly on WhatsApp at +86 183 6629 7772. Top response time under 2 hours during business hours. Multilingual support in English, Chinese, Russian, and Arabic.

Receba orçamento no WhatsApp Fale com um especialista

<2hrsTop Response Time

4Languages Supported

Mon-SatBusiness Hours

24/7WhatsApp Urgent

Get in Touch

The Fastest Way to Reach Our Team

WhatsApp is our primary channel. Voice messages, cargo photos, packing lists, and PDFs — all come through on one thread with your account manager.

WhatsApp · Fastest Channel

+86 183 6629 7772

Send cargo details, photos, and packing lists. Our trusted account manager replies within minutes.

Open WhatsApp Chat

Other Trusted Channels

Telefone

+86 183 6629 7772

Headquarters

Qingdao Port District
Shandong Province, China

Business Hours

Mon-Sat 09:00-18:00 (Beijing Time)
Sun: WhatsApp urgent support

Languages

English · Mandarin · Russian · Arabic

Request a Quote

What We Need to Send You a Rate

Send these details on WhatsApp and we will reply with a line-by-line rate breakdown. Most quotes go out within a few hours.

1. Cargo Description

What you ship: HS code if known, product type, packaging (cartons, pallets, drums), and any special handling notes.

2. Weight & Volume

Gross weight in kg and total volume in CBM. If unknown, share dimensions (L x W x H per carton) and our trusted team calculates.

3. Origin in China

Factory city or postal code. Our expert team checks pickup feasibility and the closest top loading port.

4. Destination

Country, city, and postal code. For DDP, share the consignee's exact delivery address so we calculate last-mile cost.

5. Target Ship Date

When cargo will be ready at the factory. Our trusted team checks carrier schedules and confirms space.

6. Service Mode

Sea (FCL/LCL), air, rail, or DDP. If unsure, share budget and urgency — our leading routing experts recommend the right mode.

Send Quote Request on WhatsApp