How do I request a freight quote from TheWan?

Send a WhatsApp message to +86 183 6629 7772 with cargo description, weight or CBM, dimensions, origin, destination, and target shipping date. Our expert team replies with a transparent quote within a few working hours.

Are you a licensed and trusted freight forwarder?

Yes. TheWan holds a Class-A international freight forwarding license from China's Ministry of Commerce. We act as a professional NVOCC, registered air cargo agent, and customs declaration unit at all major Chinese ports.

What payment methods does your team accept?

We accept telegraph transfer (T/T) in USD, EUR, CNY, and HKD, plus Alipay and WeChat Pay for domestic charges. Top corporate clients use net-15 or net-30 credit terms after credit review.

Do you provide cargo insurance?

Yes. As a leading freight forwarder, we book all-risk marine cargo insurance through ICBC-AXA, PICC, and Ping An partners. Standard coverage is 110% of CIF value at approximately 0.08% premium for general cargo.

Can I track my shipment in real time?

Yes. Our trusted team provides shipment tracking through carrier portals, MSK Spot, COSCO eTracking, IATA Cargo XML, and our internal dashboard. Status updates also reach you on WhatsApp at each milestone.

How long has TheWan been operating?

TheWan Global Logistics (Qingdao Wancheng International Logistics Co., Ltd) was founded in 2016. The professional team has nearly a decade of expert experience moving cargo from China to top markets in Europe, North America, Asia, the Middle East, Africa, and South America.

What is the fastest way to reach TheWan?

WhatsApp is the fastest channel. Message +86 183 6629 7772 and a professional team member replies within minutes during business hours. WhatsApp also supports voice messages, photos of cargo, and document sharing.

What are your business hours?

Beijing time: Monday to Saturday 09:00-18:00. Sunday: WhatsApp support available for urgent shipments. Our expert team also covers overseas time zones through dedicated account managers.

Where is your office located?

Headquarters: Qingdao, Shandong Province, China. Specific street address shared after first contact for compliance reasons. We host trusted clients to visit our office and warehouse - book ahead via WhatsApp.

Do you respond to emails?

Yes, but WhatsApp is faster. Email response is within 24 hours; WhatsApp response is within hours. For RFQ submissions, attach a packing list and cargo photos to speed up the leading expert quote.

Can I get a quote without sharing my company details?

Yes. For a rough professional quote, share cargo description, weight, CBM, origin, destination, and target ship date. Company details only become necessary at booking stage for compliance (KYC) and customs declaration.

How long does it take to receive a freight quote?

Standard quote turnaround is within 4 business hours for sea freight, 2 hours for air freight, and same-day for door-to-door DDP. Complex multi-leg or project cargo quotes take 24-48 hours.

Can I visit your Qingdao office and warehouse?

Yes. Top clients regularly visit our Qingdao office, bonded warehouse, and port operations. Book your visit via WhatsApp; our professional team arranges airport pickup and a full tour of the operation.

Do you have overseas offices?

We operate through a trusted overseas agent network in 65 countries. While we don't own foreign offices, our long-term agent partners handle import customs, last-mile delivery, and local customer support in every destination.

How do I escalate an urgent issue?

Send an URGENT message on WhatsApp. After business hours, a duty manager monitors all incoming messages and contacts on-call team members. Time-critical shipments get expert attention 24/7.

Do you accept new client inquiries from small importers?

Yes. We work with importers of every size - from first-time e-commerce sellers shipping 1 CBM LCL, to leading brands moving 50+ FCL per month. No minimum order; professional service applies to every client.

Póngase en contacto con TheWan | Cotización de transitario de confianza en horas

Premier transitario de carga de China · Desde 2016

Póngase en contacto con nuestro experto de confianza Equipo

Comuníquese con nuestro equipo de transporte profesional directamente por WhatsApp al +86 183 6629 7772. Tiempo de respuesta máximo de menos de 2 horas durante el horario comercial. Soporte multilingüe en inglés, chino, ruso y árabe.

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Lunes a sábadoHorario comercial

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La forma más rápida de llegar a nuestro equipo

WhatsApp es nuestro canal principal. Mensajes de voz, fotografías de carga, listas de equipaje y archivos PDF: todos llegan en un hilo con su administrador de cuentas.

WhatsApp · Canal más rápido

+86 183 6629 7772

Envíe detalles de carga, fotografías y listas de empaque. Nuestro administrador de cuentas de confianza responde en cuestión de minutos.

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Otros canales confiables

Teléfono

+86 183 6629 7772

Sede

Distrito portuario de Qingdao
Provincia de Shandong, China

Horario comercial

De lunes a sábado de 09:00 a 18:00 (hora de Beijing)
Sol: soporte urgente de WhatsApp

Idiomas

Inglés · Mandarín · Ruso · Árabe

Solicitar una cotización

Qué necesitamos para enviarle una tarifa

Envía estos datos por WhatsApp y te responderemos con un desglose de tarifas línea por línea. La mayoría de las cotizaciones salen en unas pocas horas.

1. Descripción de la carga

Qué envía: código HS, si se conoce, tipo de producto, embalaje (cartones, paletas, tambores) y cualquier nota de manipulación especial.

2. Peso y volumen

Peso bruto en kg y volumen total en CBM. Si las desconoce, comparta las dimensiones (largo x ancho x alto por caja) y nuestro equipo de confianza las calculará.

3. Origen en China

Ciudad de fábrica o código postal. Nuestro equipo de expertos comprueba la viabilidad de la recogida y el puerto de carga superior más cercano.

4. Destino

País, ciudad y código postal. Para DDP, comparta la dirección de entrega exacta del destinatario para que calculemos el costo de la última milla.

5. Fecha prevista de envío

Cuándo estará lista la carga en la fábrica. Nuestro equipo de confianza verifica los horarios de los transportistas y confirma el espacio.

6. Modo de servicio

Marítimo (FCL/LCL), aéreo, ferroviario o DDP. Si no está seguro, comparta el presupuesto y la urgencia: nuestros principales expertos en enrutamiento recomiendan el modo correcto.

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